Fleet, tickets with deadlines and invoicing in one system: the dispatcher sees the office, the technician sees the day's route on their phone.
Tickets with deadlinesFleet and routesInvoice from the work orderDemo available
Track 03 · Voice agent
The phone that ringswhen there is nobody to answer
An agent that answers the phone with a voice, searches your company documents and writes back into your system — a note, a ticket, a check. It is a different product from the written chatbot, not the same one on another channel.
What it covers
4 modules01
Its own number
The agent gets a phone number of yours and takes the calls you choose: out of hours, when the line is busy, or from the first ring.
02
An answer under a second
Latency is what decides whether a spoken conversation is possible at all. It is measured at delivery, not promised.
03
Actions in your system
It does more than answer: it writes a note on the customer, opens a ticket or checks an appointment, in the system you already use.
04
Transcription and handover
Every call stays written down, and when the agent cannot cope it transfers the call to a person with the context so far.
The platforms the agent writes into: tickets, notes, appointments
1 productHow we work
3 steps01
We choose which calls it takes
Not all of them. We start with the repetitive ones, where the answer is the same every time, and leave the rest to a person.
02
We build it and listen to real calls
We listen to the recordings of the first calls and fix what sounds wrong, before it speaks to every customer.
03
It goes on the number and we watch it
We look at the transcripts and at the transferred calls. What did not work gets fixed in the corpus or in the actions.
How many calls come with the same question
Twenty minutes about what gets asked on the phone and what should happen in the system afterwards.