Track 03 · Website chatbot

The same questions,answered without you being there

The chatbot sits on your own site and answers from the content you already have: the pages, the frequent questions, the terms, the documents. When the answer is not there, it hands the conversation to a person instead of inventing one.

What it covers

4 modules
01

A corpus from what you already have

Your site, your documents and your frequent questions go into one searchable base. What stays out of the corpus, the bot is not allowed to say.

02

An answer with its source

Every answer shows which document it was read from, so the reader can check it and you can see what is speaking for you.

03

Handover to a person

When a question falls outside the corpus, the conversation moves to a person with everything said so far — it does not start again from zero.

04

What people asked you

The list of questions received and of the ones it could not answer. The gaps in your own content only become visible here.

A chatbot on the legal base, inside a product that runs

1 product

How we work

3 steps
01

We decide what goes into the corpus

We go through what you have already written and decide what is good enough to be a public answer. The rest stays out, deliberately.

02

We test it on your real questions

The check is done against the questions you get now, not ones we made up.

03

It goes live and we watch it

After go-live we look at what people asked and where it handed over, and the corpus gets filled in.

What do customers ask you dozens of times

Twenty minutes about the questions you get and where the answers are written down.